FAQ

MY DOG HAS LONG HAIR. HOW DO I AVOID HAIR GETTING CAUGHT IN THE GRINDER?

If your dog has long hair, it is best to band it back. Check before grinding your dog's nails if the hair is secured to avoid it getting caught in the grinder. 

If your dog has long hair on his/ her paws, and between his/hers foot pads, it's best to trim it first to avoid it getting caught in the grinder. 

Pro tip: if trimming your dog's paws hair is too much of a hassle, consider using a small nylon stocking or sock over the your dog's pawn. Push the nails through the nylon so it punctures it. Now the nails are exposed and the hair on the paws are safe.


WOULD IT WORK FOR A PROFESSIONAL GROOMER?

Absolutely. We work with professional groomers all over the country. Poobies™ Dog Nail Grinder is developed with the help of these professionals. 

HOW LONG DOES THE GRINDING WHEEL LAST?

The grinding wheel will last for a very long time (1 - 2 years) before getting dull. It depends mostly on the frequency of usage and the hardness of your pet's nails.

Pro tip: you can order a brand-new Poobies™ Replacement Grinding Head here.


MY PUP IS AROUND 5 LBS. WILL IT WORK ON THEIR TINY NAILS WITHOUT HURTING THEM OR GOING TO CLOSE TO THE QUICK?

Absolutely not. While the grinder grinds pretty quickly, it is also easily controlled.
Switch it to the first speed and make sure to use the small port size cap for small sized pawns.

WHAT ABOUT BIG DOGS WITH THICK, HARD NAILS? IS IT POWERFUL ENOUGH?

Yes.  Poobies™ Dog Nail Grinder features a 2-Speed Switch & comes with 3 Grinding Ports caps.

Both low and high speeds are powerful enough support nails of any thickness, and the 3 port caps to match small, medium, or large dog's nail.

CAN I USE IT ON KITTENS OR CATS?

Yes. You can use it on your cats or kittens as you would on dogs.


HOW LONG DOES A FULL CHARGE LAST?

Once fully charged (3 hours), Poobies™ Dog Nail Grinder lasts for 3 hours.

FAQ | SHIPPING & ORDER


HOW LONG DOES SHIPPING TAKE? 

Depending on your location, Standard International Shipping takes up between 10 to 25 business days. All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 6 business days for dispatch.

HOW DO I TRACK MY ORDER?
We will make sure you will receive real-time updates of your order directly to your nominated email address at the time of checkout. Updates occur once your parcel is in transit. Any problems? Please email us at helpme@poobies.shop

WHAT IS POOBIES REFUND POLICY?

Please see the link to our refund policy HERE.

Please note: Photo evidence will have to be provided when notifying us of unforeseen fault or breakages. 

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email helpme@poobies.shop within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

Please make sure you have read our Returns & Refunds Policy before proceeding HERE. 


I DIDN'T RECEIVE A CONFIRMATION EMAIL?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email helpme@poobies.shop to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.


WHAT CURRENCY IS USED ON THE POOBIES WEBSITE?

All orders on Poobies.shop are processed in USD.

WHAT IF I MADE A MISTAKE IN MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address, please email helpme@Poobies.shop within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and corrected shipping address.


AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?

Orders purchased online cannot be picked up in-store as these purchases are sent directly to our fulfillment company. All returns are to be addressed with our online Customer Service team.

 
MY ORDER STATUS IS 'UNFULFILLED,' WHAT DOES THIS MEAN?

If your order status is shown as unfulfilled, this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched, you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.